Support

A credit is the right to put one request in front of one host. Browsing, hosting and following tents are free; sending a request uses a credit. You get one free credit when you verify your phone number, and you can buy more in the app. Bought credits never expire. Credits are not a seat and don’t pay for one — the seat price is settled between you and the host.

Look at the request in the app — it tells you what happened. Usually it is one of these:

• The request is still waiting. Sending reserves the credit. It shows as reserved until the request ends.
• The host opened your request. Then the credit is used, whether or not they picked you: your introduction was delivered.
• You withdrew the request yourself. A withdrawn request never returns its credit.
• A purchase was refunded by Apple or Google. The credits from it are removed, and your balance can go below zero.

If nobody looked at your request before it ended — it expired, the table closed, or another host accepted you first — the credit comes back automatically. The same happens if a host cancels a seat they had accepted.

1. Don’t buy again.
2. Make sure you are signed in to ProSit with the same account you bought with.
3. Close ProSit completely and open it again, with an internet connection. The app hands any purchase it has not reported yet to our server when it starts.
4. Still nothing after a few minutes? Write to hello@netstrada.it with the order number from the store’s receipt e-mail (Apple: “Order ID”; Google: it starts with “GPA.”), the date and the pack you bought. We never need your card details.

On Android, a purchase we could not confirm within three days is refunded automatically by Google.

Apple and Google sell the credits, so refunds go through them — ProSit cannot refund a store purchase.

• iPhone: go to reportaproblem.apple.com, sign in, and choose “Request a refund”.
• Android: use Google Play’s refund request, or in the Play Store app go to your profile → Payments & subscriptions → Budget & history.

When a refund is granted, the credits from that purchase are removed from your balance.

Only after a mutual yes. When you send a request, the host sees your profile, your introduction and the socials you chose to share — never your phone number. When the host accepts, you both see each other’s phone number and shared socials, so you can find each other at the tent.

Accepting withdraws your other open requests for that date automatically, so at most one host per date ever sees your number. The number stops being shown 24 hours after the table ends. Buying credits never unlocks anybody’s contact details.

Cancel in the app as early as you can, so the host can give the seat to someone else. Cancellations are shown on your profile. If you simply don’t turn up, the host can mark you as “never came”, which shows too.

Every offer and every profile has a report option in the app. Reports are read by a person. Report fake tables, a host asking more than the price in the offer, harassment, or anything that made you feel unsafe.