Terms of use
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These terms apply between you and Netstrada s.r.l. (“ProSit”, “we”) when you use the ProSit apps. They are short on purpose. Please read them.
1. What ProSit does, and what it doesn’t
- ProSit connects people: somebody with a reserved Oktoberfest table (the host) and somebody who would like to join it (the guest).
- ProSit never sells seats and is not a party to any agreement between a host and a guest.
- ProSit never handles seat money. The host and the guest settle the seat price between themselves — cash at the table, a bank transfer, whatever they agree. We do not hold, route, guarantee or refund it.
- Hosts are responsible for being allowed to pass their seats on under the tent’s reservation conditions, and for the seats and vouchers they describe actually existing. Admission to a tent is up to the tent and its staff.
2. Your account
- You must be 18 or older.
- One person, one account. Your profile must be about you: a real photo of you, your own phone number, a true age.
- To publish an offer or send a request you need a verified phone number and a complete profile.
- Keep access to your Apple or Google sign-in secure; what happens under your account is your responsibility.
3. Credits
A credit is the right to put one request in front of one host.
- Credits are for sending requests. They are not a seat, not a ticket and not money. They have no cash value and cannot be transferred or exchanged.
- Sending a request reserves one credit. The credit is used once a host opens or answers your request.
- The credit comes back if the request ends before any host looked at it (it expired, the table closed, or you were accepted at another table first), and if a host cancels a seat they had already accepted.
- If you withdraw a request yourself, the credit is not returned.
- Bought credits do not expire. You get one free credit the first time you verify a phone number.
- Credits are consumed on use and are not refundable by ProSit. If you delete your account, unspent credits are forfeited.
- Buying credits never gives priority in a host’s queue and never unlocks anybody’s contact details.
4. Purchases
Credits are sold as in-app purchases. Apple (App Store) or Google (Google Play) is the merchant of record for every purchase: they take the payment, show you the price and the terms of sale, handle any statutory right of withdrawal and decide on refunds, under their own terms. To ask for a refund, contact Apple or Google — see Support for how. When a store refunds a purchase, the credits from it are removed from your balance; your balance can then be negative, and a negative balance cannot send requests.
5. Seat prices
- A host states the price per seat that they paid. Each tent has a price ceiling; an offer cannot be listed above it.
- No reselling at a profit. Do not ask a guest for more than the price in the offer, and never more than the tent’s ceiling. A host who does can be reported and removed.
- ProSit is not for ticket touting, commercial resale or bulk reservations bought to be passed on.
6. How to behave
You agree not to:
- publish offers for tables you don’t have, or seats you can’t give;
- harass, threaten, insult or discriminate against anybody, in the app or at the table;
- collect other people’s social handles or phone numbers, or use a contact you received for anything other than meeting at that table;
- impersonate somebody, or use a photo that is not you;
- send spam or advertising, or use the app automatically (bots, scraping);
- try to get around limits, gates, suspensions or the rules in these terms.
At the tent, the tent’s house rules apply. Drink responsibly, and look after each other. If a host accepted you and you can no longer come, cancel in the app so the seat can go to someone else. Hosts should mark somebody as “never came” only when that is true.
7. Reports, blocking and suspension
You can report any offer or person in the app. Reports are read by a person. We may remove offers, and suspend or close accounts, that break these terms or put other people at risk — where appropriate after hearing you, and immediately where safety requires it. Cancellations and no-shows are shown on your public profile.
8. Liability
ProSit provides a way for people to find each other; what happens between host and guest, including payment and the time at the table, is their responsibility. We are liable without limitation for intent and gross negligence and for injury to life, body or health. For slight negligence we are liable only for breach of an essential contractual obligation, limited to the damage typical and foreseeable for this kind of contract. Any liability that cannot be limited under mandatory law is unaffected [lawyer to confirm wording under Italian law].
9. Ending
You can delete your account at any time in the app (Profile → Delete account) or by e-mail. We may end our agreement with you with reasonable notice, or immediately for a serious breach of these terms.
10. Changes, law and disputes
- If these terms change in a way that matters to you, we tell you in the app before the change takes effect.
- Italian law applies. If you are a consumer, this does not take away the protection of the mandatory law of the country where you live, and you may also bring proceedings in the courts there.
- The European Commission’s online dispute resolution (ODR) platform was discontinued in July 2025, so there is no ODR link here. Out-of-court consumer dispute resolution [lawyer: state whether and which ADR body applies].
- How we handle your data is described in the privacy policy.